Pricing
Simple restaurant online ordering pricing
dishGO is for independent restaurants that want customers to order collection and delivery from their own page. You pay a platform fee only when an order is successfully paid.
3.5% per successful order
No monthly subscription. No long-term contract. Stripe processing fees apply separately.
- Your own collection and delivery ordering page
- Menu, hours and storefront management
- Paid-order tickets in dishGO Business on web, iPhone and Android
- Stripe Checkout for customer payments
- Optional custom subdomain for the restaurant’s ordering page
Running a takeaway? See how takeaway online ordering works during service. See dishGO live on public restaurant pages, or explore the restaurant ordering platform. After you have a live URL, add it to Google Business Profile. Read the business terms for the full commercial rules.
Questions about pricing
- What amount is the platform fee calculated on?
- The 3.5% fee is calculated on the gross amount of each paid order, including any delivery fee, in pence and rounded to the nearest penny. For a £30 payment, the dishGO fee is £1.05.
- Does the platform fee include Stripe processing?
- No. Stripe processing and dispute fees are separate and charged at Stripe’s actual rates. The exact processing fee depends on the payment method and your Stripe account’s pricing.
- Is there a charge if a customer abandons payment?
- The dishGO platform fee applies to successfully paid orders. Creating a basket or leaving checkout before payment succeeds does not incur that fee.
- What happens to the platform fee when an order is refunded?
- The customer’s refund is not reduced by dishGO’s fee. For restaurant cancellations, availability or fulfilment issues, customer requests and other matters outside dishGO’s control, the platform fee is not normally returned to the restaurant. If dishGO support verifies a platform fault, it may return the corresponding fee. Stripe fees may remain non-refundable under Stripe’s terms.
- Is VAT added to the dishGO platform fee?
- dishGO is not currently VAT-registered, so VAT is not currently added to the platform fee. If that changes, we will give reasonable notice. You remain responsible for your own tax and VAT obligations.
- Do I pay a monthly subscription or need a long-term contract?
- There is no monthly subscription or long-term contract. You can close your business account, but outstanding orders, refunds and other financial obligations remain your responsibility. The business terms explain closure and record retention.