Business Terms

1. About these terms

These business terms (“Terms”) govern your use of the dishGO platform as a merchant — a takeaway restaurant or food business accepting orders through the platform.

dishGO is operated by COMPERA LTD, registered in England and Wales with company number 12265681, with its registered office at 284 Chase Road A Block 2nd Floor (Take Account), London, England, N14 6HF.

By creating a business account, you agree to these Terms, our Terms of Use, and our Privacy Policy.

2. The platform

dishGO provides an online ordering platform that enables takeaway businesses to:

• Create a branded online ordering page
• Manage menus, categories, variants, modifiers, and item availability
• Accept orders for collection and/or delivery
• Receive secure online card payments via Stripe Connect
• Manage opening hours and restaurant status
• View and manage incoming orders

dishGO acts as a technology provider. The contractual relationship for each order is between you (the merchant) and the customer. We are not a party to those contracts.

3. Eligibility and registration

To use dishGO as a merchant, you must:

• Be a registered business or sole trader operating lawfully in the United Kingdom
• Hold all necessary licences, registrations, and permits for food preparation and sale (including food hygiene registration with your local authority)
• Provide accurate and up-to-date business information during registration
• Be at least 18 years old (or the account must be managed by someone who is)

We reserve the right to verify your information and decline or revoke access if eligibility requirements are not met.

4. Merchant responsibilities

As a merchant on the platform, you are responsible for:

Menu accuracy

• Ensuring menu items, descriptions, prices, and images are accurate and current
• Clearly indicating allergen information where required by law
• Updating item availability promptly (marking items sold out when unavailable)
• Setting accurate opening hours and updating them when they change

Order fulfilment

• Accepting and preparing orders within reasonable timeframes
• Ensuring food is prepared safely and to the standard described on your menu
• Making orders available for collection at the stated time
• Delivering orders promptly and in good condition (where you offer delivery)
• Handling customer complaints about food quality, accuracy, and fulfilment directly

Legal compliance

• Complying with all food safety, hygiene, and trading standards regulations
• Maintaining valid food business registration and any required licences
• Meeting your obligations under UK consumer protection, pricing, and allergen laws

5. Payments and fees

Direct charges and settlement

You are the merchant of record for customer orders. Online card payments are created as direct charges on your connected Stripe account. Stripe deducts its payment processing fees from your account, and dishGO collects its platform fee as a Stripe application fee.

dishGO platform fee

dishGO charges a 3.5% platform fee on the gross amount of each paid order, including any delivery fee. The fee is calculated in pence and rounded to the nearest penny. Stripe processing and dispute fees apply separately at Stripe’s actual rates; they are not included in dishGO’s 3.5% fee and are your responsibility. The exact Stripe fee is determined by Stripe after processing.

Refunds and disputes

A customer refund is not reduced by dishGO’s fee. Where a refund results from restaurant cancellation, availability, food, fulfilment, delivery, a customer request, or another matter outside dishGO’s control, the 3.5% platform fee is not normally returned to you. Stripe processing or dispute fees may also be non-refundable under Stripe’s terms.

If dishGO verifies that its platform caused the issue, dishGO support may return the corresponding application fee. Only dishGO support may classify an issue as a dishGO fault. We may process a refund where required to honour the customer’s statutory rights, address fraud or safety concerns, or resolve an undisputed valid complaint. You must cooperate with refund and chargeback investigations and keep sufficient funds in your Stripe account.

Tax

dishGO is not currently VAT-registered, so VAT is not currently added to the 3.5% platform fee. If our VAT status changes, we will give reasonable notice of the resulting tax treatment. You remain responsible for your own accounting, tax returns, VAT obligations, and customer invoices.

You are responsible for connecting and maintaining your Stripe account, including providing accurate bank and identity information as required by Stripe. Stripe’s own terms and policies apply to your use of their services.

6. Content and intellectual property

You retain ownership of content you upload (restaurant details, menu items, images). By uploading content, you grant dishGO a non-exclusive licence to host, display, and distribute it for the purpose of operating the platform.

You must ensure that all content you upload is accurate, lawful, and does not infringe the intellectual property rights of any third party.

The dishGO platform, branding, software, and underlying technology remain the property of COMPERA LTD.

7. Data protection

For UK GDPR purposes, COMPERA LTD (dishGO) is a controller for restaurant accounts, platform security, fraud prevention, payments infrastructure, and legal compliance. You (the restaurant) are the controller for customer order and fulfilment data you receive to prepare and deliver orders. dishGO acts as a processor when handling fulfilment data on your instructions, and as an independent controller for its own security, payment, and compliance purposes. These Terms do not create joint controllership unless a specific activity requires it.

When processing orders, you will receive customer personal data (name, contact details, delivery address, order details). You must:

• Process this data only for the purpose of fulfilling orders and related customer service
• Keep customer data secure and not share it with unauthorised third parties
• Comply with UK GDPR and the Data Protection Act 2018
• Delete or anonymise customer data when no longer needed

For more information on how we handle data, see our Privacy Policy.

8. Suspension and termination

We may suspend or terminate your account if you:

• Breach these Terms or any applicable law
• Provide inaccurate or misleading information
• Receive repeated customer complaints that are not adequately addressed
• Fail to maintain necessary food business registrations or licences
• Use the platform in a way that is harmful, fraudulent, or abusive

Where possible, we will notify you before suspension and give you an opportunity to resolve the issue. In urgent cases (fraud, safety concerns), we may act immediately.

You may close your dishGO business account at any time using Delete account in the dishGO Business mobile app (Settings) or the equivalent account controls on the web dashboard. Closing your account permanently removes your login, closes your public storefront, and removes menu and operational content that is not required for legal or financial records.

Limited anonymised payment, tax, and dispute-related records (for example order totals, Stripe identifiers, refund and ledger history) may be retained for up to 7 years from the relevant financial or order record date where possible, for accounting, fraud prevention, chargebacks, or applicable law. Open disputes, investigations, or legal holds may extend that period; we do not retain that archive indefinitely without a legal hold. Customer fulfilment personal data on retained orders is anonymised as part of account closure. Outstanding orders and financial obligations remain your responsibility. If an open payment dispute prevents completing Stripe disconnect, your login and storefront are still closed immediately and our support team may finish remaining financial cleanup.

9. Service availability

We aim to keep the platform available and reliable, but do not guarantee uninterrupted access. The platform may be unavailable due to maintenance, updates, or circumstances beyond our control.

We will make reasonable efforts to notify you of planned downtime in advance.

10. Liability

dishGO provides the platform as a technology service. We are not responsible for:

• The quality, safety, or accuracy of food you prepare and sell
• Your compliance with food safety, allergen, or trading standards laws
• Delivery delays, failed deliveries, or customer complaints about fulfilment
• Disputes between you and your customers

To the maximum extent permitted by law, COMPERA LTD shall not be liable for indirect, incidental, special, or consequential damages, including loss of profits, revenue, or business opportunity.

You agree to indemnify and hold harmless COMPERA LTD against any claims, liabilities, or costs arising from your breach of these Terms, your negligence, or your breach of applicable law.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.

11. Changes to these terms

We may update these Terms from time to time. We will notify you of material changes with reasonable notice. Continued use of the platform after changes take effect constitutes acceptance of the updated Terms.

12. Governing law

These Terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

For questions about these Terms, contact us at support@dishgo.uk or visit our Contact page.