Cookie Policy

1. What are cookies?

Cookies are small text files placed on your device when you visit a website. They help the site function correctly, remember your preferences, and improve your experience. Similar technologies include local storage and session storage.

2. How we use cookies

DishGo uses cookies to operate the platform, maintain security, and understand how visitors use the site. We categorise cookies into the following types:

3. Strictly necessary cookies

These cookies are essential for the platform to function. They cannot be disabled without affecting core features.

• Authentication cookies — maintain your logged-in session on the business dashboard
• Security cookies — protect against cross-site request forgery and other threats
• Payment session cookies — used by Stripe to process card payments securely

These cookies do not require consent under UK/EU cookie regulations as they are strictly necessary for the service.

4. Functional cookies

These cookies enhance the user experience by remembering preferences:

• Cart persistence — your basket contents and selected fulfillment mode are stored locally so they persist across page refreshes
• Customer details — your name, email, and phone are remembered locally for faster checkout on return visits

These are stored using browser local storage rather than traditional cookies and are kept only on your device.

5. Analytics and performance cookies

We may in future use analytics cookies to understand how visitors use the site — for example, which pages are most visited and how users navigate the platform. If analytics are introduced, non-essential cookies will only be set with your consent.

6. Marketing cookies

DishGo does not currently use marketing or advertising cookies. If this changes, we will update this policy and obtain consent before setting any marketing cookies.

7. Third-party cookies

Some cookies may be set by third-party services that we use:

• Stripe — sets cookies for payment processing and fraud prevention

These cookies are governed by the respective third party’s privacy and cookie policies.

8. Cookie consent

Strictly necessary cookies do not require consent. For any non-essential cookies introduced in the future, we will implement a compliant consent mechanism that allows you to accept or reject specific cookie categories before they are set.

Currently, DishGo only uses strictly necessary cookies and client-side local storage for functional purposes.

9. Managing cookies

You can control and delete cookies through your browser settings. Most browsers allow you to:

• View what cookies are set
• Delete individual or all cookies
• Block cookies from specific or all sites
• Block third-party cookies

Blocking strictly necessary cookies may affect the functionality of the platform.

To clear local storage data (cart, preferences), you can use your browser’s developer tools or clear site data through browser settings.

10. Changes to this policy

We may update this cookie policy as our use of cookies changes. The “Last updated” date at the top indicates the most recent revision.

11. Contact

For questions about cookies or this policy, contact us at privacy@dishgo.uk or see our Privacy Policy for full contact details.